Shipping policy

SHIPPING POLICY

Shipping Area

Bellavira Beauty currently ships orders within Pakistan.

We may expand our delivery coverage in the future.

Order Processing

Orders are normally processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Delivery Time

Estimated delivery within Pakistan is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days

These are estimates rather than guaranteed delivery dates.

Delivery times may be affected by courier delays, weather, public holidays, remote locations, incomplete addresses, failed delivery attempts, or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

We may offer free shipping promotions from time to time.

Any applicable shipping charge will be communicated before order confirmation.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible Pakistani locations.

For COD orders, customers must provide accurate contact and delivery information and should be available to receive the package.

Bellavira Beauty may contact customers by phone, SMS, WhatsApp, or another available communication method to confirm COD orders.

Order Verification

For certain COD orders, we may verify the order before dispatch.

If we are unable to confirm the order, we may delay or cancel shipment.

Failed Delivery

A delivery may fail because:

  • The customer is unavailable.
  • The customer refuses the parcel.
  • The address is incomplete or incorrect.
  • The phone number is unreachable.
  • The delivery area is inaccessible.
  • The courier is unable to complete delivery.

If an order is returned to Bellavira Beauty after unsuccessful delivery, additional delivery or re-shipping charges may apply if the customer requests another delivery attempt.

Tracking

Where tracking is available, we will provide the customer with tracking information after the order has been dispatched.

Tracking information is provided by the relevant courier and may take some time to update.

Third-Party Fulfillment / Local Dropshipping

Bellavira Beauty may use third-party suppliers, fulfillment partners, warehouses, and courier companies to process and deliver orders.

Some products may therefore be dispatched directly from a third-party supplier or fulfillment location.

We remain responsible for managing your order and customer service, but delivery times may vary depending on the fulfillment partner.

Delays

If a delivery is delayed, we will make reasonable efforts to assist the customer and provide available tracking information.

Courier delays do not automatically qualify an order for a refund while the shipment remains in transit.

If an order is confirmed lost or cannot reasonably be delivered, we will review the situation and determine the appropriate resolution.

Incorrect Address

Customers are responsible for providing an accurate:

  • Name
  • Phone number
  • House/building number
  • Street/area
  • City
  • Postal code, where applicable

Bellavira Beauty is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.