RETURN & REFUND POLICY

At Bellavira Beauty, we want you to receive your order in good condition and as described on our website. Because we sell cosmetics, skincare, makeup, and other personal-care products, certain products may not be eligible for return once opened or used for hygiene and safety reasons.

Return Window

Customers may request a return within 7 calendar days of receiving the order, subject to the conditions below.

To request a return, contact us at:

Email: bellavirabeauty@gmail.com
WhatsApp: +923100774275

Please include:

• Order number
• Customer name
• Phone number
• Product name
• Reason for return
• Clear photographs or video showing the issue, where applicable

We may request additional information or photographs before approving a return.

Eligible Returns

A return may be accepted when:

• The wrong product was delivered.
• The product received is damaged or broken.
• The product is defective.
• The product is materially different from the product ordered.
• The product is missing from the package.
• The product arrived in an unusable condition due to an issue during fulfillment or delivery.

For damaged packages, customers should contact us as soon as possible after delivery and preferably provide photographs or an unboxing video.

Cosmetics, Makeup & Skincare

For health, hygiene, and safety reasons, opened, used, swatched, tested, or partially used cosmetics, makeup, skincare, beauty tools, and personal-care products generally cannot be returned simply because the customer has changed their mind or does not like the product.

Products that have been opened or used may only be considered for a refund or replacement where the product is defective, damaged, incorrect, counterfeit, or materially different from what was ordered, subject to verification.

Change-of-Mind Returns

If you simply change your mind after receiving an unopened product, please contact us within 7 days.

We may accept such a return only if:

• The product is completely unused.
• The product remains sealed in its original packaging.
• The product is in resalable condition.
• The product is not a hygiene-sensitive item that cannot reasonably be resold after delivery.

Return approval is required before sending any item back.

Non-Returnable Items

The following are generally non-returnable once opened or used:

• Makeup
• Lip products
• Mascara
• Eyeliner
• Foundation
• Concealer
• Skincare products
• Creams and lotions
• Serums
• Face masks
• Hair-care products
• Personal-care products
• Other sealed/hygiene-sensitive products

This does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise not as described.

Return Approval

Do not send a product back without contacting Bellavira Beauty first.

If your return is approved, we will provide the return instructions and, where applicable, the return address.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

If the return is caused by an error on our part—for example, you received the wrong product or a product arrived damaged or defective—we will determine the appropriate return or replacement arrangement.

For an approved change-of-mind return, the customer may be responsible for the return shipping cost.

Refunds

Once an approved returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be processed using the original payment method where technically possible.

For Cash on Delivery orders, Bellavira Beauty may request the customer's bank account or other payment details necessary to process an approved refund.

Refund processing time may depend on the payment method and financial institution.

Replacement

Where appropriate, Bellavira Beauty may offer a replacement instead of a refund.

Replacement availability depends on stock availability.

If the original product is unavailable, we may offer an alternative solution or refund where applicable.

Wrong or Damaged Product

If you receive an incorrect or visibly damaged product, contact us within 48 hours of delivery with:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A description of the issue

An unboxing video is strongly recommended for damaged, missing, or incorrect items because it can help us investigate the delivery.

Refunds for Undelivered Orders

If an order cannot be delivered because of an issue attributable to the courier or Bellavira Beauty, we will investigate the shipment and determine the appropriate resolution.

If an order is returned to us because the customer provided an incorrect or incomplete address, repeatedly refused delivery, or was unavailable to receive the shipment, any refund or re-shipment may be subject to applicable delivery or return charges.

Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If you refuse a parcel after dispatch, this may be treated as a failed delivery rather than a normal return.

Fraudulent or Abusive Returns

Bellavira Beauty reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.

We may decline a return request where there is reasonable evidence of misuse of the return process, subject to applicable law.

Contact

For return or refund requests:

Bellavira Beauty
Email: bellavirabeauty@gmail.com
WhatsApp/Phone: +923100774275
Address: University OF Peshawar,Peshawar